How do I return my online purchase?

We want you to be completely satisfied with your purchase, SO IF IT DOESN’T FIT OR YOU DON’T LIKE IT, You have 15 days to follow these simple steps to return your item(s):

 

1. Email us

Email us your request at info@aurumactivewear.com and we will provide you with an Return Authorization Number.  You will need this number in order to process your return

2. Complete Return Form

Please Click here to submit your return request.

We are currently not set up for exchanges, please return the item with the return form, and then a new order can be placed for another size or item.

 

3. Repack Merchandise

Please make sure that the item(s) you wish to return, along with the Return Form are included with your return shipment.

 

FOR CANADA: Return your items to:

Aurum Activewear – Returns & Exchanges
Chateau Lincoln
Suite 100
Montreal, Quebec
H3H-2N8
Canada

 

FOR the U.S: Return your items to:

VSA C/O CE TRANSPORT 3213
1320 Route 9
Champlain, NY
12919
USA

At the moment Aurum Activewear does not offer free return shipping. For your personal protection, we advise that you choose a shipping option that will allow you to track the products that you are returning. Aurum Activewear is not responsible for any return packages that are lost in transit.

Refunds may take up to 15 business days. You will be notified once your refund has been fully processed.